Privacy Notice
1. Data Controller
This notice explains how we process the personal data of people who use improven.com.tr or contact us. It is prepared under Article 10 of Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, Article 13 of the EU General Data Protection Regulation (GDPR).
| Info | Details |
| Company | İMPROVEN FIRIN MAKİNELERİ SAN. TİC. İTH. İHR. LTD. ŞTİ. |
| MERSİS No | 0474086862900001 |
| Address | Samanlı Mah. Sevgi Cad. No:1/1, Yıldırım / Bursa |
| Phone | 0 536 716 72 64 |
| info@improven.com.tr | |
| Registered E-mail (KEP) | improvenfirinmakineleri@hs01.kep.tr |
2. How We Collect Data
We collect personal data electronically, by automated or partly automated means, through the following channels:
- Quote and contact forms on the website
- WhatsApp, email and phone conversations
- Server logs created when you use the site
- Analytics and advertising cookies you allow in the cookie panel
3. Data Processed, Purposes and Legal Bases
We process your data only for the purposes and on the legal bases below.
| Data processed | Purpose | Legal Basis |
| Name, company, city, country, email, phone, requested product and technical details (capacity, available space, delivery date, installation), uploaded project file, message content | Preparing quotes, answering your questions, conducting sales discussions | Steps before or performance of a contract (KVKK Art. 5/2-c, GDPR Art. 6(1)(b)); legitimate interests (KVKK Art. 5/2-f, GDPR Art. 6(1)(f)) |
| WhatsApp, email and phone correspondence | Following up your request, providing after-sales support | Steps before or performance of a contract (KVKK Art. 5/2-c, GDPR Art. 6(1)(b)); legitimate interests (KVKK Art. 5/2-f, GDPR Art. 6(1)(f)) |
| Contract, invoice, shipment and payment records | Completing the sale, meeting commercial and tax obligations | Legal obligation (KVKK Art. 5/2-ç, GDPR Art. 6(1)(c)); contract (KVKK Art. 5/2-c, GDPR Art. 6(1)(b)); establishing and defending legal claims (KVKK Art. 5/2-e, GDPR Art. 6(1)(f)) |
| IP address, date and time, browser data, server logs | Keeping the site secure, fixing errors | Legitimate interests (KVKK Art. 5/2-f, GDPR Art. 6(1)(f)) |
| Cookie identifiers, pages visited, device data, approximate location | Measuring site use (Google Analytics) | Consent (KVKK Art. 5/1, GDPR Art. 6(1)(a)) |
| Cookie identifiers, ad click data, form submission data | Measuring advertising results (Google Ads) | Consent (KVKK Art. 5/1, GDPR Art. 6(1)(a)) |
| Name, email, phone | Sending product and promotional news | Consent (KVKK Art. 5/1, GDPR Art. 6(1)(a)) |
4. Cookies and Advertising Measurement
Strictly necessary cookies keep the site working. Analytics and advertising cookies run only if you allow them in the cookie panel. You can change or withdraw your choice at any time through "Cookie Preferences" at the bottom of the site.
| Cookie type | Provider | Purpose | Permission |
| Strictly necessary | improven.com.tr | Site functions, security, storing your cookie choice | Not required |
| Analytics | Google Analytics | Page views and site usage statistics | Consent |
| Advertising | Google Ads | Measuring ad clicks and form conversions | Consent |
Google Tag Manager is used to manage these tools on the site. Google Consent Mode passes your cookie choice to Google services.
5. Recipients of Your Data
We share your data only with the recipient groups and for the purposes below.
| Recipient Group | Purpose | Location |
| Hosting and email provider (Hostinger) | Running the website and company email | Outside Türkiye |
| Cookie consent management provider (CookieYes) | Recording and managing cookie choices | Outside Türkiye |
| Google (Analytics, Ads, Tag Manager) | Website and advertising measurement | Outside Türkiye |
| Meta (WhatsApp) | Messaging | Outside Türkiye |
| Logistics and customs partners | Shipping the products sold | Inside and outside Türkiye |
| Accounting and legal advisers | Financial and legal obligations | Türkiye |
| Competent public authorities | Meeting legal requirements | Türkiye |
Improven is based in Türkiye, so the data you send us is processed in Türkiye. Because we use the services shown above as outside Türkiye, your data is also transferred to these service providers abroad.
6. Retention and security
We keep your data for as long as the purpose requires and as the law requires. When that period ends, we delete, destroy or anonymise it.
| Data | Retention Period |
| Quotes and enquiries that do not lead to a sale | 2 years from the last contact |
| Contracts, invoices and commercial records | 10 years (Turkish Commercial Code Art. 82) |
| WhatsApp and email correspondence | 2 years from the last contact if there is no sale, 10 years if there is a sale |
| Google Analytics event data | 14 months |
| Cookies | The period shown in the cookie panel |
We apply technical and administrative measures, such as access controls and encrypted connections (HTTPS), to prevent unauthorised access to your data.
7. Your Rights
You may exercise your rights under KVKK Article 11 through the channels below. We respond within 30 days at the latest.
- By post: to the address in section 1
- By KEP, secure electronic signature or mobile signature: improvenfirinmakineleri@hs01.kep.tr
- From the email address registered with us: info@improven.com.tr
Last updated: 9 November 2026
